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Technical Content Creator

  • Content & Copywriting
  • Full-time
  • Perth, AU
  • Remote friendly

2022-03-22 12:16:46 UTC

Join one of Perth's fastest growing tech startups in the Mining.

*Correction one of the World's fastest growing tech startups in mining

Since 2020 we have have seen a phenomenal business growth for us with over 10x in number of customers which includes brands such as TopDrill, Northern Star, Seismic Drilling and Sandfire.

CorePlan is the world's only digital operations platform for mining. We are on a mission to becoming a unicorn.

With your help, we have ambitious goals to scale the business locally, globally. Our success has been two part and we feel #blessed. It's because:

  1. of customers that challenge the status quo from Tier 1 and Mid-tier companies like AngloGold and Chalice Mining to entrepreneurial drilling companies such as TopDrill and Seismic to small boutique and entrepreneurial drillers.

  2. of our close knit team that's usually committed and love what they do to deliver a white glove experience for each and every customer to delivery the ultimate customer experience.

About You

You're a relentless advocate for customer satisfaction and can fearlessly juggling multiple tasks, projects or what not. You are a self-starter, a self educator, a true wordsmith, and an organiser of chaos. You are an unstoppable force of nature that gets sh*t done.

The sky's the limit here - this job will give you the opportunity to acquire diverse experience on an accelerated timeline vs. what you would get at a "normal" job

What You'll Do

  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

  • Write easy to understand user interface text, online help and developer/api guides and keep them updated with improvements.

  • Obtain an in depth understanding of the product and the documentation requirements from internal teams and use it to scope documentation needs.

  • Work alongside product, communications, support, onboarding and customer success teams.

  • Create tutorials (video & articles) to help end users using a variety of features.

  • Analyse existing and potential user support guide articles, focusing on reuse and single-sourcing opportunities.

  • Create and maintain the content management system's robust information architecture.

Sounds good so far? We are looking for you if you:

  • At least 3 years of prior copywriting or communications experience

  • Demonstrated experience communicating complex information in a clear and concise way.

  • Ability to work to deadlines and openly communicate with colleagues if you face any roadblocks

  • Experience as a Technical or Instructional Writer for a software company (desirable)

  • Experience working in a complex product design and agile development team environment (a bonus!)

  • Multimedia production experience (an added bonus but not necessary)

  • Experience working in B2B SaaS product environments (desirable but not a deal breaker)

What will you get in return?

  • Jump aboard a rocketship at the ground floor! We are growing rapidly and we’d expect you to build your own team in the next 12 months.

  • M1 Macbook!

  • Hands-on experience working with a modern software platform which is revolutionising the mining industry.

  • We are a modern tech company so you will have a fun workplace and flexible working arrangements. (we have a hybrid work model)

  • The opportunity to make an impact and grow with the business as we expand rapidly.

  • Build a unique network in the mining and technology industry.

  • Unlimited supply of chocolate to stimulate creativity when you're in the office.

How to Apply

Applying is a piece of cake, but like with all good things it takes time. See, while we know you're awesome, and you're resume might look great, we'd like to get to know about you who you are and what drives you.

So, please do us a huge favour and make it really easy to find you in a crowd of applicants and tell us how awesome you really are!

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Remote restrictions

  • Must be a resident of Australia